FAQ

  1. Who is RubyRedGalleria.com?
    RubyRedGalleria.com is an one-stop online shopping mall for the world famous doll brands, like Kish™, American Girl®, Blythe™, and etc. You can get everything for your lovely dolls, such as clothes, pants, socks, shoes, wigs, dollhouses & accessories, and many more to come.

    All of these high quality doll clothes & accessories are fully designed by our talent designers. For more information, please visit About Us


  2. What is RubyRedGalleria.com newsletter all about?
    We use email newsletters in announcing new arrivals, special sales, coupon offers and/ or any new exclusive offers. To receive the newsletter, just drop us an email with your name to: info@rubyredgalleria.com.

  3. What form of payment does RubyRedGalleria.com accept?
    We accept online payment via PayPal.com (including Major Credit Cards), and you can use your Credit Card directly through PayPal Payment Gateway. Please see below for details.

  4. What are the shipping methods which available?
    Registered Air-Mail (same as Per Unit on website), EMS (express mail service), UPS & DHL. Once you have pressed the check out button in the shopping cart webpage, you can easily select which shipping method you want for your order. Afterward, you will receive an email together with the tracking number, at the day your order is shipped.

  5. How much is the Postage Fee?
    Once you have pressed the check out button in the shopping cart webpage, you can find the amount of the Postage (Shipping) Fee of different shipping methods selected directly. It is the Standard Rate to World Wide, and the final calculated Postage (Shipping) Fee would depends on the actual weight of the package.

  6. Do you take international orders?
    Yes, we do. We ship worldwide and charge a standard flat rate for any international shipping & handling fees. Customer need to pay all the local duties and taxes applied themselves, if any, at the time of receiving the items.

  7. CAN YOU LABEL INTERNATIONAL ORDERS WITH Lower Value?
    In order to assure smooth deliveries without any custom problem or delays, we must declare all parcels with their true listed values. Customer would need to settle all local duties and taxes applicable themselves, if any, to receive their ordered items promptly.

  8. How soon will my item be shipped?
    Unless notified, otherwise all items are usually shipped at the following 2-3 business days, after the full payment is actually received by us. RubyRedGalleria.com performs real time transaction. This site operates on order placed against our actual stock available mostly.

  9. Can RubyRedGalleria.com send order to my address in non-English Language?
    YES, sure. It is better if you can provide us your address in your own language, such as Chinese, Korean, Japanese, Rissian ... etc. Just drop us an email to remind us your address in your own language after you complete your order. Thanks!! Benefit: Your local Post office can delivery parcels to you faster and more efficiently.

  10. What is the condition of your items?
    All items we sell are new. All of the items are stored in a smoke-free, pet-free and humidity-controlled environment.

  11. How do you pack my Orders?
    All items are well packaged with Carton Box, Dust-Free Paper, and Plastic Bag or in Plastic Containers. Also, in order to increase its Collectible Value and help Collectors to keep their items better, all Cloth Set items are individually packaged in its own individual box.


  • Don't Have PayPal Account?
    You still be able to use your Credit Card to make Payment via PayPal even you don't have an official PayPal account!



  • Privacy Policy
    RubyRedGalleria.com fully understands and respects your privacy. We hope you to know that the information we collected when customer place an order, (1) will never be sold as a mailing list; (2) will not be shared with any other parties; and (3) will not be distributed without your prior knowledge and permission.

    Should you have any questions regarding the use of your personal profile, kindly contact us at: info@rubyredgalleria.com.

    For any or all discrepancies of interpretations or any differences in translation or any differences of interpretation, as a result of such translations; the English version here would take precedent over all other. Please note
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