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No Delivery from October 1st, 2011 to October 5th, 2011 due to China National Day holiday
As we have China National Day holiday from 1st October to 5th October 2011, there will be no delivery arrangement during this period. All of the online orders purchased during this period will be resumed the normal air-postal services on or after October 6th, 2011. We are sorry for any inconvenience caused.
As advised by Hong Kong Post office, due to strike action taken by the postal workers’union, all postal services (including Speedpost) to Canada are suspended until further notice. Any inconvenience caused is much regretted. Please kindly check details from the link: www.hongkongpost.com/eng/publications/notices/2011/20110617a/index.htm
As advised by the postal administration of the United States of America, due to heavy snowstorms in the Southeast, North Central and Northeast areas, mail delivery services (including Speedpost) in the country are subject to delay until further notice. Any inconvenience caused is much regretted.
Dear all customers,As we have Chinese New Year holiday from 27th January to 10th February 2011, there will be no delivery arrangement during this period. All of the online orders purchased during this period will be resumed the normal air-postal services on or after February 11th, 2011. We are sorry for any inconvenience caused. And Ruby Red Galleria wishes you all have good fortune in the Year of Rabbit!! Happy New Year~~
Customer Services from RRG
Customer Services from RRG
Air-post Tracking number: After the payment is completed, you will receive email from us to confirm your order, and after the shipment, you will receive the shipment notification email with tracking number. It normally will take at least 2 WORKING days (and also no weekend work) for HK postal office to update the online tracking system after we deliver our parcel. Then you can check track your order shipment with the provided tracking number.
Standard delivery lead-time: All of our order is mailed by Registered Air-Mail, and normally takes at least 10 - 21 business days for delivery depended on the delivery distance or if falling within the seasonal holidays, such as Christmas, New Year, Easter holiday that we could not control the post office in some cases. Please feel free to contact us info@RubyRedGalleria.com or firstname.lastname@example.org immediately if you could not receive your parcel after 21 days. We sure will closely follow up for order and make sure you are happy to get our products in timely manner.
Speed-post: If you need any express delivery, please send your special request to info@RubyRedGalleria.com. Extra delivery charges are needed for any express delivery.
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